Terms & Conditions 

1. Data Protection and Privacy

LadyCab Limited (“LadyCab”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Data Protection Acts 1988–2018 and the EU General Data Protection Regulation (GDPR).

LadyCab collects and processes personal data as necessary to operate its services, including its mobile and web applications, dispatch and telephone systems, customer-support channels, and driver-management systems. This may include contact information, journey and delivery details, GPS and telematics data, payment information, identity and licensing details, device and technical information, and recordings of calls or CCTV images.

Purposes of processing

  • registering, verifying, and managing user accounts (customer, driver, or fleet);
  • performing identity, insurance, and licensing checks;
  • enabling bookings, payments, and dispatch;
  • ensuring safety and service quality;
  • investigating complaints, incidents, or insurance claims; and
  • maintaining and improving LadyCab’s technology and operations.

LadyCab may share data, where necessary, with insurers, regulators, An Garda Síochána, payment providers, technology partners, or other competent authorities when required by law or for the safety of users and the public.

CCTV and Recordings

LadyCab vehicles may be equipped with CCTV for security and verification. Cameras may record inside and outside the vehicle. Drivers are required to display CCTV signage on both exterior sides and to notify passengers before manually activating any recording device. LadyCab is not responsible for any personal recordings made by individual drivers outside its control and accepts no liability for any GDPR breach committed by a driver.

All calls to or from LadyCab may be recorded for quality, training, and verification purposes.

App Data and Security

The LadyCab App may collect certain technical and location data from your device to provide navigation, dispatch, and safety features. By using the App, you consent to this collection and may withdraw consent by adjusting your device’s privacy or location-services settings; disabling such features may limit service functionality.

While LadyCab takes appropriate security measures, internet transmissions are not completely private or secure, and information sent via the App or website may be intercepted or read by others, even if encrypted. LadyCab cannot guarantee absolute data security for online communications.

Third-Party Links

LadyCab’s platforms may contain links to third-party websites or services. LadyCab has no control over those sites and is not responsible for their content or privacy practices. Use of any linked site is at your own risk.

Privacy Policy and Contact

By using any LadyCab service, you acknowledge that LadyCab will collect and process your personal data in accordance with its Privacy Policy, available at www.ladycab.ie/privacy. That Policy forms part of these Terms and describes in detail how data are handled, stored, and your rights of access, rectification, erasure, restriction, and portability.

For privacy enquiries or to exercise your data rights, contact the Data Protection Officer at support@ladycab.ie or in writing to LadyCab Limited, Suite 11206, 26/27 Pembroke Street, Dublin 2, D02 X361, Ireland.

2. Liability and Indemnity

Basis of Service

LadyCab provides its platforms, applications, and related services on an “as is” and “as available” basis. All estimates, quotes, and availability indicators are approximate and may vary. Service times, fares, and delivery outcomes may change due to traffic, weather, or operational factors. LadyCab gives no warranty that any service will be uninterrupted, timely, secure, or error-free.

Independent Contractors

Drivers, fleet operators, plate owners, and delivery persons are independent contractors. LadyCab does not employ or supervise them and is not responsible for their acts or omissions. No partnership, agency, or employment relationship exists between LadyCab and any driver or delivery person.

Customer and Delivery Responsibility

Customers must ensure that all booking, collection, and delivery details are correct. LadyCab accepts no responsibility for any delay, mis delivery, or failed collection arising from inaccurate or incomplete information, or where goods or passengers are provided to the wrong address or person.

Limitations of Liability

  1. (a) For taxi or passenger services, LadyCab’s total liability shall not exceed the greater of the fare paid or €100.
  2. (b) For delivery services, liability shall not exceed the least of: (i) the cost of the delivery, (ii) the replacement value of the goods, or (iii) €100.
  3. (c) LadyCab shall not be liable for any indirect, consequential, or special loss, including loss of profit, loss of business, loss of market, loss resulting from route deviation, delay, or unavailability, even if advised of such possibility.
  4. (d) LadyCab shall not be liable where loss or damage results from an unavoidable event despite reasonable care, including accident, breakdown, or events beyond its control.
  5. (e) Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under Irish law.

User Indemnity

You agree to indemnify and hold harmless LadyCab, its officers, employees, agents, and contractors from and against all claims, demands, actions, damages, costs, and expenses (including reasonable legal fees) arising from:

  • your breach of these Terms or any applicable law;
  • your misuse of any LadyCab platform or service;
  • your negligent or intentional act or omission during any journey or delivery;
  • any claim by a third party concerning goods, passengers, or data handled by you; and
  • any amount payable to a third party that exceeds the liability limits set out above.

No Warranty and Data Transmission Disclaimer

LadyCab gives no warranty or representation as to the uninterrupted availability of its technology or communications networks. Internet transmissions may not be completely private or secure, and LadyCab shall not be responsible for interception or loss of data transmitted through the service.

3. Intellectual Property Rights

Ownership

All intellectual-property rights in and to the LadyCab name, brand, logos, trademarks, design, software, databases, platform, website content, and all related materials (collectively, “LadyCab IP”) are and shall remain the exclusive property of LadyCab Limited or its licensors. All rights not expressly granted are reserved.

User Licence

LadyCab grants each authorised user a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the LadyCab App and to access the LadyCab website and related systems solely for personal or authorised business use in accordance with these Terms. This licence does not transfer any ownership or proprietary right.

Restrictions

Users may not, and shall not allow others to:

  • copy, reproduce, modify, adapt, translate, or create derivative works from any LadyCab IP;
  • reverse-engineer, decompile, disassemble, or otherwise attempt to derive source code from any part of the App, website, or associated software;
  • remove, alter, or obscure any copyright, trade-mark, or proprietary notice appearing on or within the LadyCab platform;
  • use any LadyCab trade mark, logo, or branding without prior written consent from LadyCab; or
  • use the LadyCab platform for any unlawful purpose or in a manner likely to damage, disable, overburden, or impair any LadyCab system or interfere with another user’s experience.

User-Generated Content

Any content, feedback, or material submitted by users (including ratings, reviews, or communications) remains the property of the user, but the user grants LadyCab a world-wide, royalty-free, perpetual, irrevocable licence to host, reproduce, distribute, display, and adapt such content for the operation, promotion, and improvement of LadyCab services.

Third-Party Technology

The LadyCab App may contain components or links supplied by third-party providers such as Apple Inc., Google LLC, and Microsoft Corporation. Each of those parties retains ownership of its respective technology and trade marks. Use of their stores or systems is subject to their own licence terms.

Statutory Protection

All works, marks, and designs within the LadyCab platform are protected under the Irish Copyright and Related Rights Act 2000, the Trade Marks Act 1996, and other applicable Irish and EU legislation. Any unauthorised use, copying, or distribution of LadyCab IP may constitute an infringement and may result in civil and criminal proceedings.

Termination

Upon termination or suspension of access to any LadyCab service, the user’s right to use the LadyCab IP immediately ceases, and all copies of the App or related materials must be deleted or destroyed. Termination does not affect LadyCab’s continuing ownership of its intellectual property or any accrued rights or remedies.

4. Force Majeure

Definition of a Force Majeure Event

A Force Majeure Event means any event or circumstance beyond the reasonable control of LadyCab or the User that prevents, hinders, or delays performance of any obligation under these Terms. Such events include, but are not limited to:

  • natural disasters (flood, storm, fire, earthquake);
  • public-health emergencies, epidemic, or pandemic;
  • war, terrorism, civil disturbance, or acts of public enemies;
  • strikes, lockouts, or industrial disputes;
  • government orders, sanctions, or regulatory restrictions;
  • failure or interruption of utilities, telecommunications, or transport networks; and
  • large-scale cyber-attack, software failure, or denial-of-service incident.

Effect of a Force Majeure Event

During a Force Majeure Event, the affected party’s obligations are suspended for as long as the event reasonably prevents performance.

LadyCab is not liable for any delay, cancellation, or interruption of service arising directly or indirectly from a Force Majeure Event, and such delay shall not constitute a breach of these Terms.

Notification and Communication

The affected party must notify the other party as soon as reasonably practicable upon becoming aware of a Force Majeure Event. The notice must describe the event, its expected duration, and the mitigation measures being taken.

Mitigation and Resumption of Service

Both LadyCab and the User shall use all reasonable endeavours to reduce the impact of the Force Majeure Event and resume normal performance as soon as conditions allow. LadyCab may prioritise safety-critical operations or emergency transport services during this period.

Extended Force Majeure and Termination Rights

If a Force Majeure Event continues for more than thirty (30) days, either party may terminate the affected booking or these Terms (as applicable) by written notice, without penalty. Any amounts already due for completed or partially performed services—including € 10 Technical Non-Refundable Fee, and any € 5 Cancellation Charge incurred before the event—remain payable.

No Compensation or Damages

Except as required by mandatory Irish consumer law, no refund, compensation, or damages shall be due for non-performance or delay resulting from a Force Majeure Event.

Interaction with Other Clauses

References to Force Majeure within the Liability, Indemnity, and Disclaimers section are deemed to refer to this clause. That section should be read subject to this full definition and procedure.

Continuing Validity

All unaffected provisions of these Terms remain fully enforceable. Termination or suspension under this clause does not affect accrued rights, obligations, or remedies existing before the Force Majeure Event.

5. Governing Law and General Provisions

Governing Law and Jurisdiction

These Terms and any dispute or claim (contractual or otherwise) arising from or in connection with them, the LadyCab App, or any related service shall be governed by and construed in accordance with the laws of Ireland.

The courts of Ireland shall have exclusive jurisdiction, subject to any mandatory rights you may have under applicable consumer-protection law to bring proceedings in your country of residence.

Amendment of Terms

LadyCab may amend or update these Terms from time to time. Updated versions will be posted on the LadyCab website and/or App and will take effect upon publication or notification. Continued use of any LadyCab service after such publication constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

Assignment

LadyCab may assign, subcontract, or transfer any of its rights or obligations under these Terms without prior notice. You may not assign or transfer any rights or obligations without LadyCab’s written consent.

No Waiver

Failure or delay by LadyCab to enforce any right or provision shall not constitute a waiver of that right or provision.

Entire Agreement

These Terms, together with the Privacy Policy and any documents expressly incorporated by reference, constitute the entire agreement between you and LadyCab and supersede all prior representations, discussions, or agreements relating to the same subject matter.

Headings

Clause headings are for convenience only and do not affect interpretation.

Electronic Form and Acceptance

By clicking “Accept”, installing, or using the LadyCab App or any related service, you acknowledge that you have read, understood, and agree to be bound by these Terms in electronic form, which have the same legal effect as a signed paper agreement.

Contact Us

For general enquiries or correspondence, contact LadyCab Limited, Suite 11206, 26/27 Pembroke Street, Dublin 2, D02 X361, Ireland, or email info@ladycab.ie

6. General Conduct and Disclaimers

User Conduct and Good Faith

All users of the LadyCab App, website, and related services must act honestly, lawfully, and in good faith. You agree to provide accurate, current, and complete information at all times and to update such information promptly if it changes.

Respectful Behaviour

You must treat LadyCab employees, drivers, customers, and partners with courtesy and respect. Abusive, threatening, or discriminatory behaviour—whether verbal, written, or physical—may result in immediate suspension or termination of access to LadyCab services.

Prohibited Use

You shall not use any LadyCab service:

  • for any unlawful, fraudulent, or misleading purpose;
  • to harass, stalk, threaten, or endanger any person;
  • to interfere with or disrupt the operation of the LadyCab platform or any network connected to it;
  • to transmit malware, spam, or harmful code; or
  • in any way that infringes the rights of others or violates applicable laws or licensing requirements.

Monitoring and Cooperation

LadyCab may monitor use of its platforms to ensure safety, compliance, and service quality. You agree to cooperate fully with any investigation, complaint, or insurance or regulatory enquiry arising from your use of the service.

Suspension and Termination

LadyCab reserves the right to suspend or terminate any user account or access to its services at any time, without prior notice, where it reasonably believes there has been misuse, fraud, a breach of these Terms, or conduct that may harm LadyCab, its users, or the public.

Disclaimers

LadyCab strives to provide a safe and reliable service but does not warrant or guarantee that any part of its platform will be uninterrupted, secure, or free from error. LadyCab is not responsible for the acts, omissions, or conduct of any user, driver, passenger, or other third party. Use of the service is at your own risk.

Legal Compliance

All users, including drivers and fleet operators, must comply with all applicable laws, transport and safety regulations, and licensing conditions in the jurisdiction where they operate or travel. LadyCab reserves the right to report unlawful activity to the relevant authorities.

7. Data Recording, CCTV, and Tracking

Purpose and Scope

LadyCab uses recording and tracking technology to protect the safety of passengers, drivers, and the public; to verify journeys; and to assist with complaint handling, insurance, or legal investigations.

CCTV Recording

LadyCab-authorised vehicles may be equipped with CCTV cameras capable of recording video and, where permitted by law, audio.

Drivers must:

  • display approved CCTV signage on both exterior sides of the vehicle; and
  • inform passengers before manually activating any recording device not operating automatically.

Recordings made through LadyCab’s authorised systems are the property of LadyCab and may be reviewed or disclosed only for legitimate business or legal reasons.

Retention and Access

CCTV and audio recordings are retained for the minimum period necessary under LadyCab’s Privacy Policy and applicable data-protection law, then securely deleted unless required for a continuing investigation, insurance claim, or legal process. Access to recordings is strictly controlled.

Independent Recordings

LadyCab is not responsible for any personal recordings made independently by drivers, passengers, or third parties and accepts no liability for any GDPR or privacy breach arising from such unauthorised recordings. Drivers making personal recordings do so at their own legal risk.

GPS and Telematics Tracking

All active journeys and deliveries may be subject to GPS and telematics tracking for dispatch, safety, billing accuracy, and service-quality monitoring. This information may include route data, speed, time, and location stamps.

Disclosure and Use of Data

Recording and tracking data may be shared, when necessary and lawful, with insurers, regulators, An Garda Síochána, courts, or other competent authorities, as well as with users involved in an incident, for the purposes of verification, defence of claims, or legal compliance.

Policy Reference

The collection, storage, and processing of all such data are carried out in accordance with LadyCab’s Privacy Policy, available at www.ladycab.ie/privacy. That Policy forms part of these Terms and explains user rights relating to recorded or tracked information.

8. Contact and Communication

Official Correspondence

All formal correspondence, legal notices, or service queries to LadyCab must be sent to:

LadyCab Limited, Suite 11206, 26/27 Pembroke Street, Dublin 2, D02 X361, Ireland

or by email to info@ladycab.ie . LadyCab may update this address or email by notice on its website.

Electronic Communication

You consent to receive all communications from LadyCab electronically. Notices, receipts, updates, and disclosures provided through the LadyCab App, website, email, or SMS satisfy any legal requirement that such communications be in writing.

Accuracy of Contact Information

You must ensure that all contact details registered with LadyCab—email address, phone number, and any emergency contact—are accurate and kept up to date. LadyCab is not responsible for missed messages or notices sent to outdated or incorrect information supplied by you.

Operational Messages

LadyCab may contact you for operational purposes, including booking confirmations, dispatch notifications, safety alerts, or incident follow-up. Drivers and fleet operators are required to monitor and respond promptly to such communications during active duty.

Promotional Messages

LadyCab may send promotional or marketing messages relating to its services or partners. You may opt out of marketing communications at any time by using the unsubscribe option included in the message or by contacting info@ladycab.ie . Opting out does not affect the receipt of transactional or service-related messages.

Emergency Communication

In case of emergency, LadyCab may contact users by telephone, text message, or through the in-app communication system. Users should ensure devices are capable of receiving such communications during active journeys or deliveries.

Record of Communications

Calls and electronic messages may be recorded or retained by LadyCab for verification, training, or legal compliance, in accordance with the Privacy Policy.

9. Definitions and Interpretation

For the purposes of these Terms & Conditions and all related LadyCab policies, the following definitions apply unless the context clearly requires otherwise. Words defined in the singular include the plural and vice versa; references to gender include all genders; and references to laws or regulations include any amendments or re-enactments.

Defined Terms

  • “Account” – the registered user profile created through the LadyCab App or website, used to access LadyCab services, manage bookings, and store payment details.
  • “Amendment Fee” – the € 5.00 charge applied when a pre-booked journey is amended within 30 minutes of the confirmed pick-up time, as stated in the Cancellation and Refund Policy.
  • “App” – the proprietary mobile and web application owned and operated by LadyCab Limited, including its dispatch interface, databases, and related software.
  • “Booking” – a confirmed request for passenger transport or delivery service made through the LadyCab Platform, whether pre-booked or on-demand.
  • “Business Account” – any LadyCab account registered to a business entity with bespoke pricing or billing arrangements approved by LadyCab.
  • “Cancellation Charge” – the € 5.00 charge payable when a booking is cancelled after dispatch or in a no-show scenario, as described in the Cancellation and Refund Policy.
  • “Customer” – any natural or legal person using the LadyCab Platform to request or pay for a journey or delivery, including passengers and senders of goods.
  • “Delivery Service” – the carriage of small packages or goods arranged through the LadyCab Platform, subject to the Delivery Services clause.
  • “Driver” – an independent SPSV-licensed driver who has completed Garda vetting and LadyCab’s onboarding process and accepts bookings through the Platform.
  • “Fleet Operator” / “Plate Owner” – the holder of an SPSV licence managing one or more vehicles or drivers registered under the LadyCab Platform.
  • “Fare” – the metered or quoted transport or delivery price for a completed booking, exclusive of Service Fee and Technical Fee.
  • “Platform” – collectively, the LadyCab App, website, dispatch system, and all technological infrastructure through which bookings are made, processed, tracked, or managed.
  • “Privacy Policy” – LadyCab’s published statement describing the collection, processing, and protection of personal data, forming part of these Terms.
  • “Service Fee” – the Fare, as detailed in Service Fees and Charges.
  • “Technical Non-Refundable Fee” (or “Technical Fee”) – a € 10.00 per-cab charge applied to every booking processed through the Platform, non-refundable once payment is completed. This fee funds LadyCab’s operational-safety systems, including the 24/7 trauma unit, panic-button integration, Garda-vetted driver verification, hygiene inspections, female-driver option, live tracking, and bottled-water service.
  • “Terms” – this consolidated Terms & Conditions document, together with any policies incorporated by reference, as amended from time to time.
  • “User” – any individual or entity who registers for, accesses, or uses the LadyCab Platform, including Customers, Drivers, and Fleet Operators.
  • “We,” “Us,” or “LadyCab” – LadyCab Limited, a company registered in Ireland, and its lawful affiliates and successors.
  • “You” / “Your” – the individual or organisation using the LadyCab Platform under these Terms.

Interpretation

  • Words importing the singular include the plural and vice versa; words importing a gender include all genders.
  • Headings are for convenience only and do not affect interpretation.
  • References to legislation include all amendments and replacements for the time being in force in Ireland.
  • The word “including” shall mean “including, without limitation.”
  • Any reference to a person includes a natural person, corporate body, or unincorporated association.

10. Dispute Resolution and Complaints

Initial Contact

If you have a complaint, question, or dispute relating to a LadyCab booking, driver, delivery, charge, or any aspect of the service, you must first contact LadyCab Support by email at support@ladycab.ie or in writing to:

LadyCab Limited, Suite 11206, 26/27 Pembroke Street, Dublin 2, D02 X361, Ireland.

Acknowledgement and Investigation

LadyCab will acknowledge receipt of your complaint within five (5) working days and will carry out an internal review. Where additional information is required, you agree to cooperate and provide relevant details, including journey references or receipts. Drivers and fleet operators must cooperate fully with any investigation or enquiry.

Resolution and Outcome

LadyCab will issue a written response or proposed resolution within a reasonable period after completing its investigation. Remedies may include refund, account credit, service correction, or, where appropriate, driver disciplinary measures. Where the matter involves data processing, LadyCab’s Data Protection Officer may review compliance with the Privacy Policy and GDPR.

External Referral

If the complaint cannot be resolved internally, you may refer it to the National Transport Authority (NTA), An Garda Síochána, or another competent regulator, depending on the nature of the issue. LadyCab will cooperate fully with any lawful enquiry by such bodies.

Alternative Dispute Resolution

LadyCab may, at its discretion, offer mediation or an alternative dispute-resolution (ADR) process to settle disputes efficiently. Participation in ADR is voluntary and does not affect either party’s right to pursue other legal remedies.

Preservation of Rights

Nothing in this clause limits your statutory rights or LadyCab’s right to seek recovery of sums due. Either party may commence proceedings before the Irish courts at any time where immediate legal action is required.

Record Keeping

All complaints and resolutions are logged and retained by LadyCab for audit and compliance purposes in accordance with its Privacy Policy.

11. Termination and Suspension

Termination by LadyCab

LadyCab may suspend or terminate your access to the App, website, or any related service at any time, immediately and without prior notice, if it reasonably believes that you have:

  • breached any provision of these Terms;
  • engaged in fraud, misconduct, or unlawful activity;
  • posed a safety or reputational risk to passengers, drivers, or the public;
  • failed to make payment when due;
  • lost or failed to maintain required licences, insurance, or regulatory approvals (for drivers and fleet operators); or
  • otherwise used the LadyCab Platform in a manner inconsistent with its purpose or applicable law.

LadyCab may also suspend services temporarily for system maintenance, upgrades, or security reasons.

Termination by the User

You may terminate your use of the LadyCab services at any time by closing your account, uninstalling the App, and ceasing to use the Platform. Termination takes effect once all outstanding journeys, deliveries, or payments are completed.

Consequences of Termination

Upon termination or suspension:

  • your right to use the LadyCab Platform immediately ceases;
  • any licence granted under these Terms terminates;
  • all amounts owed to LadyCab or other users remain payable; and
  • LadyCab may deactivate your account and delete or anonymise personal data in accordance with its Privacy Policy.

LadyCab may retain transaction, payment, or regulatory information where required by law, taxation, or insurance obligations.

Surviving Provisions

Clauses relating to Liability and Indemnity, Intellectual Property Rights, Data Protection and Privacy, Force Majeure, Governing Law and Jurisdiction, and any other provision intended by its nature to survive termination shall remain in full force and effect.

Notice of Termination

Where practicable, LadyCab will provide notice of termination or suspension by email, SMS, or in-app notification, but reserves the right to act without notice in cases of fraud, safety risk, or legal requirement.

12. Amendments and Updates

Changes to Terms

LadyCab may amend, update, or replace these Terms or any associated policy (including the Privacy Policy and pricing schedules) from time to time. Updated versions will be posted on the LadyCab website and/or in the App. The date of the latest revision will appear at the top of the document. Continued use of any LadyCab service after publication of an update constitutes your acceptance of the revised Terms.

Service Modifications

LadyCab may modify, suspend, or discontinue any part of its Platform, App, or related services at any time for technical, operational, or business reasons. Where such modification materially affects users, LadyCab will use reasonable endeavours to give prior notice through the App or website.

Software and App Updates

LadyCab may automatically provide App or software updates, including upgrades, bug fixes, or feature enhancements, to improve performance or security. These updates may change or remove certain functions. You agree that installation of such updates is required for continued use of the Platform. Failure to install current versions may result in reduced functionality or loss of access.

User Responsibility

You are responsible for maintaining compatible hardware, operating systems, and network connectivity necessary for using updated versions of the App. LadyCab is not responsible for malfunction caused by outdated or unsupported devices or software.

Compliance with Law

All amendments and updates will comply with applicable Irish and EU consumer-protection law. LadyCab will provide any legally required notice period before significant contractual or pricing changes take effect.

13. Service Fees and Charges

General Structure

All journeys, deliveries, or services booked through the LadyCab Platform are subject to:

  • the metered fare (as determined by the taximeter),
  • the LadyCab Service Fee,
  • the €10 Technical Non-Refundable Fee,
  • the €1.00 in-app card processing fee where applicable, and
  • any lawful additional charges (e.g. tolls, waiting time, route variations).

Any fare displayed in the LadyCab App prior to booking is an estimate only and does not represent a fixed or final price.

The final total payable is determined at the end of the journey based on the taximeter, in accordance with regulations set by the National Transport Authority (“NTA”), except where a fixed-price limousine service has been expressly agreed in advance under the Ladies Limousine Fixed Price Service.

Fare Estimates (Important Notice)

The amount shown to the Customer at the time of booking is provided as a non-binding estimate based on expected time and distance.

The Customer acknowledges and agrees that:

  • the estimate is for guidance purposes only,
  • the final fare may increase or decrease depending on the actual journey,
  • the taximeter is the sole determinant of the final fare for standard SPSV taxi journeys,
  • route selection (including toll or non-toll routes), traffic conditions, and waiting time may affect the final price, and
  • all standard taxi fares are subject to applicable NTA national maximum fare regulations and lawful SPSV extras.

Technical Non-Refundable Fee

Each booking processed through the LadyCab Platform or Dispatch System includes a €10.00 Technical Non-Refundable Fee per cab, regardless of the number of passengers.

  • Passengers may privately share this cost among themselves.
  • This fee is non-refundable once the booking is confirmed, except where a LadyCab vehicle is hailed directly on the street without using the platform.

Purpose of the Technical Fee

The €10.00 Technical Fee funds LadyCab’s operational-safety and service systems, including:

  • 24 / 7 trauma and incident-response unit;
  • panic-button integration;
  • continuous Garda-vetted driver verification;
  • bespoke vehicle-hygiene and inspection programme;
  • preferred-female-driver option (where available);
  • live GPS tracking with designated emergency contact sharing; and
  • bottled-water service.

These features form part of LadyCab’s enhanced safety and comfort service.

Passenger and Delivery Fares

(a) Passenger Transport – Standard Taxi Services All standard taxi passenger fares are calculated strictly in accordance with:

  • the taximeter installed in the vehicle;
  • the National Maximum Taxi Fare structure established by the National Transport Authority (“NTA”);
  • applicable extras and surcharges permitted under Irish SPSV regulations; and
  • any additional lawful charges including tolls, waiting time, route deviations, airport charges, luggage charges, or additional requested stops.

Passengers are responsible for confirming their preferred route (e.g. shortest, quickest, toll-inclusive, or toll-free route), as this may impact the final fare.

The final fare payable for standard taxi journeys shall therefore be determined by the taximeter together with any applicable lawful extras and regulatory charges in force at the time of the journey.

(b) Ladies Limousine Fixed Price Service LadyCab may offer a premium pre-booked service known as the “Ladies Limousine Fixed Price Service.”

For this specific service only:

  • the fare is agreed in advance between LadyCab and the passenger prior to confirmation of the booking;
  • the passenger is informed before acceptance that the service operates on a fixed-price basis;
    the agreed fare constitutes a pre-arranged, pre-booked, and contractually agreed fixed price for limousine or chauffeur-style transport services;
  • the passenger expressly acknowledges and accepts the agreed fixed amount before the journey commences; and
  • the agreed fixed fare shall apply irrespective of meter calculations, traffic conditions, or route duration unless additional services outside the agreed booking are requested by the passenger.

This service operates separately from standard taximeter-regulated taxi journeys and is intended to comply with all applicable operational requirements, exemptions, and prerequisites governing limousine and chauffeur services under Irish SPSV legislation and National Transport Authority (“NTA”) regulations.

LadyCab reserves the right to refuse conversion of a standard taxi booking into a fixed-price limousine service unless expressly pre-arranged and confirmed through the LadyCab Platform or dispatch system.

(c) Deliveries Delivery charges are calculated based on:

  • distance,
  • parcel size or weight,
  • urgency,
  • waiting time,
  • additional stops, and
  • any additional delivery-service requirements.

Adjustments may apply for delays, failed delivery attempts, or multiple collections/drop-offs.

In-App Card Processing Fee All in-app payments made by credit card or debit card through the LadyCab Platform are subject to a €1.00 card-processing and transaction fee per booking/order.

This fee:

  • is applied automatically at checkout;
  • forms part of the total payable amount; and
  • covers payment-processing, fraud-prevention, and transaction-handling costs associated with electronic payments.

Payments are securely processed through third-party payment providers, including Stripe or equivalent authorised gateways.

Payment Method

All payments must be made by electronic means approved by LadyCab (including in-app card payments or integrated third-party gateways). Cash payments may be permitted where allowed by law and LadyCab policy.

Payment is deemed complete once authorised by the payment processor.

Distribution of Payments

LadyCab acts as a limited payment-collection agent for Drivers, Delivery Persons, or Fleet Operators.

Payment by the Customer to LadyCab satisfies the Customer’s obligation to pay for the service. LadyCab distributes the relevant portion to the Driver or Fleet Operator, net of applicable fees and processing deductions.

Taxes and Licences

Each Driver, Fleet Operator, or Delivery Person is solely responsible for compliance with all applicable taxation, insurance, and licensing obligations.

LadyCab does not withhold or remit taxes on behalf of independent contractors unless required by law.

Changes to Fees

LadyCab may update fares, service fees, processing fees, or the €10 Technical Fee from time to time.

Updated rates will be displayed in the App or on the LadyCab website prior to booking.

The rates applicable at the time of booking will apply.

Cancellation and Amendment Charges

  • Cancellation after Dispatch: €5.00 charge applies once a booking has been dispatched. Waiting-time charges may apply where applicable.
  • Amendment within 30 Minutes: Changes made within 30 minutes of the scheduled pick-up time incur a €5.00 charge.
  • No-Show / Late Cancellation: The €10 Technical Non-Refundable Fee remains payable in all cases.

All charges are applied automatically to the Customer’s selected payment method.

Refunds and Adjustments

Refunds and adjustments are handled in accordance with LadyCab’s Cancellation and Refund Policy.

All disputes must be raised within seven (7) days of the transaction.

Non-Payment or Chargebacks

Failure to pay or initiating unjustified chargebacks may result in account suspension and recovery actions, including administrative and legal costs.

Business and Premium Accounts

Where applicable, additional terms and pricing structures apply and will be outlined in the relevant account agreement.

Receipts

A receipt will be issued after each completed journey, showing:

  • the final metered fare or agreed fixed fare,
  • the €10 Technical Fee,
  • the €1.00 card-processing fee where applicable,
  • any additional charges or lawful extras, and
  • the total amount paid.

14. Cancellation and Refund Policy

General Right to Cancel

Customers may cancel a booking at any time through the LadyCab App, subject to the conditions below. Cancellation charges are applied automatically to the registered payment method.

Before Dispatch

Cancellations made before a driver has been dispatched incur no fee, and any pre-authorised metered amount will be released by the payment processor in accordance with banking timelines.

After Dispatch

Once a driver has been dispatched, a €5.00 Cancellation Charge applies, equivalent to the minimum fare. If waiting time has begun, the regulated waiting-time charge will be added. This charge is deducted automatically from the registered card, electronic payment, or bill-pay account.

Pre-Booked Journeys

Pre-booked and paid trips that are amended or cancelled more than 30 minutes before the confirmed pick-up time are not subject to any penalty.

Where a booking is amended or cancelled within 30 minutes of the scheduled pick-up, a €5.00 Amendment Fee applies to compensate the driver’s committed time.

Technical Non-Refundable Fee

The €10.00 Technical Non-Refundable Fee remains payable in all cancellations and no-show events once payment has been processed. This fee covers LadyCab’s system and operational safety costs and is never refunded except where the booking was not made through the platform (i.e., a street hail).

No-Show and Driver Arrival

If the driver arrives at the confirmed pick-up location and the passenger fails to appear within the regulatory waiting period, the booking is treated as a no-show, and the applicable €5.00 Cancellation Charge plus the €10.00 Technical Fee remain payable.

Refund Process

Eligible refunds are issued to the original payment method within five (5) to ten (10) working days, depending on payment-provider processing times. LadyCab may request reasonable supporting information/evidence before authorising a refund.

Discretionary Refunds

LadyCab may, at its sole discretion, issue a full or partial refund where a verified service failure occurs (for example, vehicle breakdown before pick-up, duplicate charge, or proven system error). Such refunds do not set a precedent for future cases.

Non-Refundable Circumstances

No refund shall be due where:

  • the Customer breaches these Terms;
  • inaccurate pick-up details are provided;
  • the passenger is unprepared, disorderly, verbally/physically abusive or unavailable at collection time; or
  • the cancellation or complaint is raised more than seven (7) days after the transaction.

Refund Contact

All refund or cancellation queries should be submitted in writing to support@ladycab.ie, quoting the booking reference. LadyCab’s Support Team will acknowledge receipt within five (5) working days.

15. Privacy and Data Protection

Legal Basis

LadyCab Limited (“LadyCab”) acts as a data controller for the purposes of the Data Protection Acts 1988–2018and the EU General Data Protection Regulation (GDPR). By registering for or using the LadyCab Platform, you acknowledge that your Personal Data will be collected, stored, and processed in accordance with this clause and LadyCab’s Privacy Policy, available at www.ladycab.ie/privacy.

Data Collected

LadyCab may collect and process the following categories of data:

  • identity information (name, date of birth, licence details, gender);
  • contact details (email, phone number, address);
  • payment information (card details processed via secure gateway);
  • location and journey data (GPS, route, and timing);
  • driver and vehicle identifiers;
  • CCTV and telematics recordings;
  • communications, feedback, and customer-support interactions;
  • emergency-contact information supplied by users.

Purpose of Processing

Personal Data is processed to:

  • create and manage user accounts;
  • operate and improve the LadyCab Platform;
  • process bookings, payments, and receipts;
  • ensure passenger and driver safety;
  • provide customer support and resolve complaints;
  • comply with legal and regulatory obligations;
  • detect and prevent fraud or misuse; and
  • conduct internal analytics and service quality monitoring.

Lawful Basis for Processing

LadyCab processes Personal Data on one or more lawful bases, including:

  • performance of a contract (e.g., providing transport or delivery services);
  • legitimate interests (e.g., platform safety and improvement);
  • legal obligation (e.g., regulatory reporting, taxation, or Garda enquiries); and
  • consent, where required by law (e.g., marketing communications).

Data Sharing

Personal Data may be shared, when necessary and lawful, with:

  • Drivers, Delivery Persons, and Fleet Operators involved in your booking;
  • payment processors and financial institutions;
  • insurance providers and claims handlers;
  • LadyCab’s contracted IT and infrastructure suppliers;
  • An Garda Síochána, regulators, or courts under lawful request; and
  • emergency services, where needed for safety or life protection.

LadyCab does not sell or lease Personal Data to any third party.

Retention and Deletion

Personal Data is retained only for as long as necessary for the purposes stated or as required by law. When no longer needed, data is securely deleted or anonymised in accordance with LadyCab’s retention schedule.

Security Measures

LadyCab employs encryption, access controls, and secure data-storage systems to protect Personal Data against unauthorised access, alteration, or loss. Staff and contractors with access to data are bound by confidentiality obligations.

User Rights

You have the right to:

  • request access to your Personal Data;
  • request correction or deletion of inaccurate or unlawful data;
  • restrict or object to certain processing;
  • withdraw consent where processing is based on consent; and
  • request data portability to another service provider, where technically feasible.

Requests may be submitted to support@ladycab.ie. LadyCab will respond within one (1) month of receipt, as required by law.

Marketing Communications

LadyCab may send service updates or marketing communications by email, SMS, or in-app message. You may opt out at any time by following the unsubscribe link or contacting support@ladycab.ie. Opting out does not affect service notifications.

International Transfers

If data is transferred outside the European Economic Area (EEA), LadyCab ensures that equivalent legal protections apply, such as standard contractual clauses approved by the European Commission.

Data Protection Officer

LadyCab’s Data Protection Officer (DPO) may be contacted at support@ladycab.ie for any data-protection queries, complaints, or exercise of data-subject rights.

Policy Reference

This clause summarises LadyCab’s data-protection practices. The full terms are set out in LadyCab’s Privacy Policy, which forms part of these Terms. Continued use of the Platform constitutes acceptance of that Policy.

16. Driver Obligations and Standards

Licensing and Eligibility

Each Driver must hold a valid Small Public Service Vehicle (SPSV) licence, driver identification, and all other authorisations required by the National Transport Authority (“NTA”) and Irish law.

Proof of licensing, vehicle insurance, and roadworthiness must be provided to LadyCab before activation on the Platform and kept current thereafter.

Garda Vetting and Background Verification

Drivers must undergo Garda vetting and LadyCab’s independent background-screening process.

Failure to maintain clear status or renew vetting when required will result in suspension or removal from the Platform.

Vehicle Standards

Vehicles must at all times be:

  • fully insured for hire and reward;
  • mechanically sound and roadworthy;
  • kept clean, tidy, and smoke-free; and
  • compliant with LadyCab’s hygiene and inspection programme.

LadyCab may conduct random or scheduled inspections and withdraw approval for non-compliance.

Professional Conduct

Drivers must act courteously, lawfully, and in good faith toward passengers, colleagues, and LadyCab staff.

Any harassment, discrimination, aggression, intoxication, offensive behaviour, or conduct likely to damage LadyCab’s reputation is grounds for immediate suspension or termination.

Use of the Platform

Drivers must:

  • accept bookings only through the LadyCab App or Dispatch System;
  • refrain from soliciting or accepting un-booked street hires as LadyCab journeys;
  • maintain a functional data connection and GPS during active duty;
  • keep login credentials secure and not share their account; and
  • follow LadyCab’s safety and communication protocols, including emergency-button functionality.

Booking Acceptance and Cancellation Obligations

Drivers accepting any booking, pre-booking, or re-booking through the LadyCab Platform are expected to fulfil the journey once accepted, except where a genuine emergency, safety concern, vehicle breakdown, illness, accident, or other valid operational circumstance arises.

Any Driver who:

  • accepts a booking, pre-booking, or re-booking and subsequently cancels without a valid reason;
  • fails to notify LadyCab immediately of the cancellation reason by telephone call, WhatsApp message, or text message to the LadyCab dispatch/base number at +353 89 234 3953;
  • fails to make reasonable efforts to arrange alternative cover with another approved LadyCab Driver; or
  • otherwise leaves the passenger unaccommodated without proper communication, assistance, or operational handover,

may be permanently removed, suspended, or deactivated from the LadyCab Platform without further notice.

LadyCab reserves sole discretion in determining whether a cancellation reason is considered reasonable, genuine, valid, or compliant with operational standards.

Repeated cancellations, abandonment of bookings, failure to assist passengers, or conduct negatively affecting passenger safety, reliability, or service quality may result in immediate disciplinary action and permanent account termination.

Fees and Payments

Drivers acknowledge and agree to the applicable €10 Technical Non-Refundable Fee per booking, as defined under the Service Fees and Charges clause.

Drivers remain responsible for all applicable taxes, insurance, licence fees, and operational costs.

Stripe and Electronic Payment Processing Fees

Where payments are processed through the LadyCab Platform using Stripe or any other electronic payment gateway, Drivers acknowledge and agree that applicable:

  • transaction-processing fees,
  • banking fees,
  • instant-transfer charges,
  • currency-conversion charges, and/or
  • related electronic-payment processing costs

may be deducted before remittance of earnings or payouts.

Drivers remain responsible for reviewing their payout summaries and applicable deductions through the Platform.

LadyCab reserves the right to amend applicable processing-fee structures in accordance with changes imposed by payment providers, banks, financial institutions, or regulatory obligations.

Incident Reporting

Drivers must promptly report any:

  • accident,
  • passenger complaint,
  • safety concern,
  • lost-property issue, or
  • criminal or suspicious activity

to LadyCab through the App or by email to support@ladycab.ie.

Cooperation with investigations, insurers, Gardaí, or regulatory authorities is mandatory.

Substance Use and Fitness to Drive

Drivers must not operate a vehicle while under the influence of alcohol, drugs, or medication impairing alertness or judgement.

Violation constitutes gross misconduct and may be reported to An Garda Síochána, the National Transport Authority, insurers, or other competent authorities.

Data Security and Confidentiality

Drivers must handle all passenger information, journey data, and personal details confidentially and use them solely for performing booked journeys.

Any unauthorised use, disclosure, recording, copying, or sharing of passenger data constitutes a breach of these Terms, GDPR obligations, and LadyCab’s Privacy Policy.

Loss of Eligibility

LadyCab may immediately suspend or terminate a Driver’s access if:

  • licensing,
  • insurance,
  • SPSV documentation,
  • Garda vetting, or
  • compliance requirements

lapse, expire, or become invalid.

Continuous Compliance

Drivers must comply with all applicable transport, tax, road-safety, data-protection, and employment legislation together with all National Transport Authority regulations and LadyCab operational policies.

Updates or new regulatory obligations must be observed immediately upon coming into force.

17. Customer Responsibilities and Conduct

Accurate Information

Customers must provide true, current, and complete booking details, including pick-up location, destination, passenger count, and special instructions. Inaccurate information may cause delay or cancellation and does not relieve payment obligations.

Readiness and Timing

Passengers must be present and ready for collection at the confirmed pick-up time. The €5.00 Cancellation Charge and €10.00 Technical Non-Refundable Fee remain payable for late cancellations or no-shows as defined in the Cancellation and Refund Policy.

Behaviour During Journeys

Passengers must:

  • act respectfully toward drivers and others;
  • follow reasonable driver instructions for safety;
  • keep seat belts fastened;
  • refrain from smoking, vaping, or consuming alcohol or illegal substances;
  • avoid loud, abusive, or threatening behaviour; and
  • not interfere with vehicle controls or equipment.

Drivers may end a journey or request assistance where behaviour breaches these standards or endangers safety.

Damage and Cleaning

Customers are liable for any damage, soiling, or contamination of the vehicle caused by them or their party. A reasonable cleaning or repair cost may be charged to the registered payment method following verification by LadyCab.

Use of the Platform

Customers must use the LadyCab App and website lawfully and not:

  • misrepresent their identity;
  • use the service for unlawful or fraudulent purposes;
  • attempt to access accounts or data of others; or
  • interfere with the operation of the Platform.

Payment Obligations

All applicable fares, the €10.00 Technical Non-Refundable Fee, and any driver extras or surcharges must be paid through approved electronic means. Failure to pay may result in account suspension and recovery proceedings.

Passenger Limits and Safety

Passengers must not exceed the licensed capacity of the vehicle and must ensure children are properly restrained in accordance with Irish road-safety regulations.

Lost or Forgotten Property

Items left in vehicles should be reported via the App or to support@ladycab.ie. LadyCab will assist with recovery but accepts no liability for loss or damage to property left behind.

Recording and Privacy

Customers must not record drivers, other passengers, or audio/video footage within the vehicle without explicit consent, except as permitted by law. LadyCab-authorised CCTV systems operate in accordance with the Data Recording and Privacy clauses.

Respectful Interaction

LadyCab enforces a zero-tolerance policy for harassment, abuse, or discrimination toward drivers, staff, or other users. Breach may result in permanent account suspension and referral to authorities.

18. Fleet Operator and Plate Owner Responsibilities

Licensing and Authorisation

Each Fleet Operator or Plate Owner must hold a valid SPSV licence and any other approvals required by the National Transport Authority (NTA) and Irish law. Copies of all current vehicle licences, insurance certificates, and roadworthiness documents must be provided to LadyCab before activation and whenever renewed.

Driver Compliance

Fleet Operators are responsible for ensuring that all Drivers operating under their plates or vehicles:

  • hold valid SPSV Driver Licences and insurance;
  • have completed Garda vetting and LadyCab background screening;
  • adhere to all clauses of the Driver Obligations and Standards section; and
  • maintain professional conduct consistent with LadyCab’s service principles.

LadyCab may suspend or deactivate any vehicle or driver found non-compliant.

Vehicle Standards

All vehicles must meet LadyCab’s inspection, hygiene, and presentation standards, including:

  • clean interior and exterior;
  • functioning safety equipment;
  • smoke-free environment; and
  • compliance with NTA vehicle-specification requirements.

LadyCab may perform random audits or require photographs or inspection reports.

Operational Use of Platform

Fleet Operators must:

  • register each vehicle and driver individually;
  • ensure bookings are accepted only through the LadyCab App or Dispatch System;
  • not subcontract, lease, or share dispatch access with unregistered drivers; and
  • maintain accurate operational and contact information within the platform.

Fees and Payments

Each active cab registered under a Fleet Operator account is subject to the confirmed €10 Technical Non-Refundable Fee per cab and any other platform charges specified in the Service Fees and Charges clause.

Operators are responsible for ensuring timely payment and for all taxes, insurance, and maintenance costs associated with their fleet.

Incident Reporting and Accountability

Fleet Operators must report any incident, accident, or complaint involving their vehicles or drivers to LadyCab without delay and cooperate fully with any ensuing investigation.

They are jointly and severally liable for losses or damages caused by their drivers’ negligence, misconduct, or breach of these Terms.

Records and Audit

LadyCab may require periodic submission of compliance evidence, including driver rosters, maintenance logs, and insurance records. Failure to provide documentation within a reasonable period may result in suspension of access to the Platform.

Termination or Suspension

LadyCab may suspend or terminate a Fleet Operator’s access where:

  • regulatory or licensing requirements are not met;
  • unpaid fees remain outstanding; or
  • vehicles or drivers under their control repeatedly breach safety or conduct standards.

Continuous Compliance

Fleet Operators must remain informed of and comply with all applicable Irish transport and employment laws and any updated LadyCab policies. Continued participation signifies acceptance of any such updates.

19. Delivery Services

Scope of Service

LadyCab offers a same-day and on-demand Delivery Service for packages and small goods, operated through the LadyCab Platform by approved and Garda-vetted Drivers or Delivery Persons. All deliveries are subject to these Terms.

Permitted and Prohibited Items

The Delivery Service may not be used for:

  • cash, precious metals, jewellery, or items exceeding the €100 liability limit;
  • dangerous, flammable, or hazardous materials;
  • weapons, narcotics, or any item prohibited under Irish or EU law; or
  • perishable or temperature-sensitive goods requiring specialised transport.

LadyCab reserves the right to refuse any item deemed unsafe or unlawful.

Packaging and Labelling

Senders must ensure all items are securely packaged, properly labelled with recipient details, and suitable for normal handling. LadyCab and its Drivers are not responsible for loss or damage arising from inadequate packaging or incorrect information.

Delivery Fees

Delivery charges are calculated based on distance, weight, and delivery urgency, together with:

  • the €10 Technical Non-Refundable Fee per cab, applied in accordance with the Service Fees and Chargesclause.

All fees are displayed at booking and include applicable taxes.

Proof of Delivery

Delivery is confirmed by signature, photo capture, or in-app confirmation from the recipient. Once recorded, the delivery is deemed complete, and LadyCab’s responsibility ends except where proven negligence occurred.

Liability and Risk

The sender retains risk in the goods until delivery confirmation. LadyCab’s liability for any loss or damage to goods is limited to the lesser of (i) the delivery charge, (ii) the replacement value of the goods, or (iii) €100, consistent with the Liability and Indemnity clause.

Cancellations and Refunds

Delivery cancellations follow the same conditions and charges outlined in the Cancellation and Refund Policy, including retention of the €10 Technical Fee where applicable.

Insurance

Senders are responsible for obtaining any additional insurance for valuable goods. LadyCab’s insurance covers only its statutory liabilities and does not extend to item value beyond the contractual limit.

Conduct and Compliance

Drivers performing deliveries must meet all standards under the Driver Obligations and Standards section. Customers must not instruct Drivers to breach road-safety or customs regulations.

Force Majeure

Delays caused by traffic, weather, or other events beyond reasonable control are governed by the Force Majeure clause.

20. Safety, Security, and Emergency Procedures

Commitment to Safety

LadyCab’s core operational principle is safety first. All technology, staffing, and verification systems are designed to protect passengers, drivers, and the public. Every journey on the LadyCab Platform is monitored for compliance with Irish transport-safety regulations and LadyCab’s internal safety protocols.

Garda-Vetted Drivers

Only drivers who have completed Garda vetting and LadyCab’s own background and behavioural screening are permitted to operate through the Platform. Any driver losing this clearance is automatically suspended pending review.

24/7 Incident-Response Unit

LadyCab maintains a 24-hour trauma and incident-response unit, staffed by trained personnel who can assist users or coordinate emergency support. This service is funded through the €10 Technical Non-Refundable Feedefined in the Service Fees and Charges clause.

In-App Safety Features

The LadyCab App includes:

  • a panic-button function connecting directly to emergency response and LadyCab Support;
  • live GPS and telematics tracking of active journeys;
  • real-time sharing of route information with one nominated emergency contact; and
  • driver- and vehicle-identity verification prior to boarding.

These systems operate under LadyCab’s Privacy and Data-Protection framework.

Preferred Female Driver Option

Where available, customers may select a preferred female driver at booking. LadyCab endeavours to fulfil such requests but cannot guarantee availability at all times or in all locations.

Vehicle Hygiene and Inspection

Every LadyCab vehicle must meet the company’s bespoke hygiene and inspection programme standards, including:

  • cleanliness, odour control, and sanitisation;
  • visible CCTV signage; and
  • regular inspection for seatbelt and safety-equipment functionality.

Non-compliant vehicles may be withdrawn from the Platform until rectified.

Reporting of Safety Incidents

Drivers and passengers must immediately report any accident, assault, harassment, or suspected crime occurring during a LadyCab journey to both An Garda Síochána (where applicable) and LadyCab Support via the in-app emergency function or at support@ladycab.ie. LadyCab cooperates fully with law-enforcement and insurance authorities.

Data and Privacy Link

All monitoring, tracking, and incident-management data are processed strictly in accordance with the LadyCab Privacy Policy and retained only as long as necessary for legal and safety purposes.

Emergency Cooperation

In serious emergencies, LadyCab may disclose relevant user or journey data to Garda Síochána, emergency responders, or insurers, as lawfully required. Such disclosure is limited to information necessary for immediate safety and investigation.

User Responsibility

Customers and drivers must behave prudently at all times, avoid unnecessary risk, and comply with all lawful instructions issued by emergency personnel or LadyCab’s incident-response team.

21. App Use, Software Licence, and Technical Requirements

Licence Grant

LadyCab Limited grants you a personal, limited, non-exclusive, non-transferable, revocable licence to download, install, and use the LadyCab App on compatible devices solely for lawful access to LadyCab’s services in accordance with these Terms. No ownership rights are transferred.

Ownership and Restrictions

All intellectual-property rights in the App, software, database, and content remain the property of LadyCab Limited or its licensors.

You must not:

  • copy, modify, reverse-engineer, decompile, disassemble, or create derivative works from the App;
  • remove or obscure any copyright, trade-mark, or proprietary notice;
  • use the App for fraudulent or unlawful purposes; or
  • distribute, rent, or lease the App to others.

App Store Terms

If the App is downloaded from Apple App Store, Google Play, or another store, your use is also governed by that provider’s own terms. Such providers are not parties to these Terms and bear no responsibility for the App’s performance.

Updates and Maintenance

LadyCab may release automatic software or App updates to enhance performance, fix bugs, or improve security.

Installation of current versions is required for continued access. Out-of-date versions may lose functionality. Updates may modify or remove certain features but will not materially reduce service quality without notice.

Technical Requirements

You are responsible for maintaining compatible hardware, operating system versions, and network connectivity. LadyCab is not responsible for service interruptions caused by your device, carrier, or data limitations. Mobile-network charges, including roaming, remain your responsibility.

Permissions and Data Access

By using the App, you consent to LadyCab accessing necessary device functions such as location services, notifications, camera, and microphone, as required for safety, navigation, and verification. All such access and data use are governed by the Privacy and Data-Protection clause.

Security Responsibilities

You must maintain the confidentiality of your login credentials and notify LadyCab immediately at support@ladycab.ie of any unauthorised access or suspected breach. You are responsible for activity occurring under your account until such notice is received.

Termination of Licence

This licence terminates automatically upon account closure, breach of these Terms, or unauthorised modification of the App. Upon termination, you must delete all copies of the App from your devices. Termination does not affect LadyCab’s rights in its intellectual property.

Disclaimer of Warranty

The App and related software are provided “as is” and “as available.” LadyCab gives no warranty that they will be uninterrupted, error-free, or compatible with all devices. To the fullest extent permitted by law, LadyCab disclaims all implied warranties of merchantability, fitness for purpose, and non-infringement.

22. Liability, Indemnity, and Disclaimers

Role of LadyCab

LadyCab Limited operates as a technology and dispatch platform connecting passengers, delivery customers, and independent Drivers or Fleet Operators.

Except where expressly stated by law, LadyCab does not itself provide transport or delivery services and bears no liability for acts or omissions of independent contractors.

Limitation of Liability

To the fullest extent permitted by Irish law, LadyCab’s total liability to any user — whether arising in contract, tort (including negligence), statutory duty, or otherwise — is limited to the greater of (i) the amount paid for the relevant booking or (ii) €100, except in cases of death or personal injury caused by LadyCab’s negligence or fraud.

LadyCab is not liable for:

  • delays, cancellations, or non-performance caused by Drivers, traffic, weather, or other events outside its control;
  • indirect, incidental, or consequential damages, including loss of profits, goodwill, data, or business opportunity;
  • user error, incomplete information, or misuse of the Platform; or
  • loss or damage to property left in a vehicle unless caused by LadyCab’s direct negligence.

Delivery-Specific Liability

For goods transported via the Delivery Service, LadyCab’s liability for loss or damage is limited to the lesser of (i) the delivery charge, (ii) the replacement value of the goods, or (iii) €100, as confirmed under the Delivery Services clause.

Indemnity by Users

Each Customer, Driver, and Fleet Operator agrees to indemnify, defend, and hold harmless LadyCab, its officers, employees, and affiliates against any claim, loss, liability, or cost (including reasonable legal fees) arising from:

  • breach of these Terms;
  • violation of law or regulation;
  • misconduct, negligence, or misuse of the Platform; or
  • damage caused to any person or property during a LadyCab-arranged journey or delivery.

LadyCab will notify the user of any such claim and may participate in its defence.

Third-Party Services

Where the Platform integrates with third-party payment processors, map services, or communication tools, those services are provided under their own terms. LadyCab accepts no responsibility for failures or losses caused by third-party systems.

Force Majeure

LadyCab is not liable for delay or failure to perform obligations under these Terms if such failure results from events beyond its reasonable control, including natural disasters, public-health emergencies, war, terrorism, network outages, strikes, or governmental action. Performance will resume once the event ceases.

No Warranty

Except as expressly required by law, all services and software are provided “as is” and “as available.” LadyCab disclaims any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Continuing Obligation

Nothing in this clause limits any mandatory right a consumer may have under Irish or EU consumer-protection law.

23. Termination, Suspension, and Account Closure

Termination by the User

Customers, Drivers, and Fleet Operators may close their LadyCab account at any time by written notice to support@ladycab.ie or by using the in-App account-deletion function.

  • All outstanding fares, Service Fees, and Technical Fees remain payable.
  • Closure takes effect once all active bookings and balances are settled.

Termination or Suspension by LadyCab

LadyCab may suspend or terminate access immediately, in whole or in part, where it reasonably believes that a user has:

  • breached these Terms or any applicable law;
  • provided false or misleading information;
  • engaged in abusive, unsafe, or discriminatory behaviour;
  • failed to maintain valid Garda vetting, SPSV licence, or insurance;
  • failed to pay fees, chargebacks, or penalties when due; or
  • misused the Platform, brand, or data of LadyCab.

LadyCab may also suspend access temporarily while investigating complaints or regulatory concerns.

Immediate Suspension for Safety or Legal Reasons

LadyCab retains the right to deactivate any account or vehicle without prior notice if required for safety, data-protection, or legal-compliance reasons, including instruction from An Garda Síochána, the National Transport Authority, or insurers.

Effect of Termination

Termination ends the user’s licence to access the Platform and associated software.

All rights and obligations accrued prior to termination, including payment, indemnity, and confidentiality obligations, survive termination.

Outstanding balances may be recovered by deduction from pending payments or through legal means.

Data Retention After Closure

Upon termination, LadyCab deletes or anonymises personal data in accordance with its Privacy Policy, retaining only information required by law or for legitimate safety, audit, or fraud-prevention purposes.

Reactivation

Accounts suspended for administrative or documentary reasons (e.g., expired documents) may be reactivated upon submission of valid updated information and LadyCab’s written approval.

Repeated or serious breaches may result in permanent deactivation.

No Compensation

Termination or suspension under this clause gives rise to no right of compensation or damages to the user, provided LadyCab acts in accordance with Irish law and these Terms.

24. Governing Law, Dispute Resolution, and Complaints Handling

Governing Law

These Terms and all non-contractual obligations arising from them are governed by and interpreted in accordance with the laws of Ireland. Nothing herein restricts the mandatory rights of a consumer under Irish or EU law.

Jurisdiction

The parties submit to the exclusive jurisdiction of the Irish courts, save that LadyCab may pursue unpaid amounts or injunctions in any competent jurisdiction where assets or breach occur.

Internal Complaint Procedure

(a) Customers, Drivers, and Fleet Operators may submit complaints or queries by email to support@ladycab.iequoting the relevant booking reference, date, and description.

(b) LadyCab will acknowledge receipt within five (5) working days and aims to provide a substantive response or resolution within ten (10) working days.

(c) If further investigation is required, LadyCab will inform the complainant of expected timelines and may request supporting evidence such as screenshots, receipts, or communication logs.

Escalation and Mediation

If a complaint cannot be resolved through LadyCab’s internal process, the user may refer the matter to:

  • the Competition and Consumer Protection Commission (CCPC) or another competent Irish authority; or
  • the European Online Dispute Resolution (ODR) Platform at https://ec.europa.eu/odr.

Participation in external mediation or arbitration does not limit either party’s right to pursue a claim before the courts.

Evidence and Records

LadyCab may rely on App data, GPS logs, and communications stored in its systems as prima facie evidence in any dispute. Users consent to such lawful use of data strictly for verification and defence of claims.

Class Actions

Users agree that any claim against LadyCab will be brought on an individual basis only and not as part of a class, collective, or representative action, to the extent permitted by Irish law.

Language and Communication

All correspondence, legal notices, and dispute communications shall be conducted in English, unless otherwise required by law or regulatory authority.

25. General Provisions

Entire Agreement

These Terms, together with the Privacy Policy, Cancellation and Refund Policy, and any documents expressly incorporated by reference, constitute the entire agreement between you and LadyCab and supersede all prior representations, discussions, or understandings relating to the use of the LadyCab Platform.

Amendments

LadyCab may amend these Terms, its policies, or fees from time to time to reflect changes in law, regulation, or business operations.

Revised Terms will be posted on the LadyCab website and/or App. Continued use of the Platform after publication constitutes acceptance of the updated Terms.

Material changes that affect rights or obligations will, where required by law, be notified by email or in-app alert before taking effect.

Notices and Communication

Notices required under these Terms may be sent by email, in-app message, or post to the addresses last provided by each party. Electronic communication satisfies all legal requirements for written notice. Users are responsible for maintaining a valid email address within their profile.

Assignment

LadyCab may assign, transfer, or subcontract any of its rights or obligations under these Terms to an affiliate or successor in interest without notice, provided this does not reduce user protections.

Users may not assign or transfer their account, licence, or rights to another person without LadyCab’s prior written consent.

Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions remain valid and enforceable to the fullest extent permitted by law.

No Waiver

Failure or delay by LadyCab to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision unless acknowledged in writing.

Interpretation

Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. References to gender include all genders.

Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between LadyCab and any user. Drivers and Fleet Operators act as independent contractors.

Survival

Clauses relating to payment, liability, indemnity, confidentiality, data protection, and governing law shall survive termination of these Terms.

Effective Date

These Terms become effective upon acceptance through registration or continued use of the Platform and remain in force until amended or terminated in accordance with the Termination clause.

26. Notices, Contact Information, and Effective Date

Formal Notices and Communication

All formal notices or communications under these Terms must be in writing and delivered by one of the following means:

  • Email: to the address registered in your LadyCab Account or to support@ladycab.ie for all user correspondence.
  • Post: to LadyCab Limited, [Registered Office Address – to be inserted before publication], Ireland.
  • In-App Notification: where provided, notifications through the LadyCab App shall constitute valid notice when acknowledged or reasonably visible to the user.

Electronic communications satisfy all legal requirements for written notice under Irish law.

Operational Contact Points

  • Customer Support: support@ladycab.ie
  • Privacy and Data Protection Queries: support @ladycab.ie
  • Driver or Fleet Compliance Documentation: info@ladycab.ie
  • Incident or Safety Reporting: support@ladycab.ie (monitored 24 / 7)

LadyCab endeavours to acknowledge all non-emergency correspondence within five (5) working days.

Service of Legal Documents

Legal documents, subpoenas, or statutory notices must be served at LadyCab’s registered office address. Service by email is accepted only where permitted by law or expressly agreed in advance.

Updates and Amendments

LadyCab may update its contact details or notice procedures from time to time. Revised information will be posted on the LadyCab website and App and takes effect upon publication. Continued use of the Platform after such publication constitutes acceptance.

Effective Date and Version Control

These Terms & Conditions take effect on the date of their latest publication on the LadyCab Platform and supersede all prior versions. The current version number and effective date will appear at the top of the document.

All bookings confirmed prior to a new version’s publication remain governed by the Terms in force at the time of booking.

Retention of Correspondence

LadyCab may retain copies of all notices or correspondence for compliance, audit, and security purposes, in accordance with the Privacy Policy and applicable data-retention laws.

27. Acceptance and Version Declaration

Acceptance of Terms

By creating an Account, confirming a Booking, or otherwise using the LadyCab App or Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with the Privacy Policy, Cancellation and Refund Policy, and any additional guidelines incorporated by reference.

Authority and Capacity

You confirm that you have the legal capacity and authority to enter into this agreement.

If you act on behalf of a business or legal entity, you warrant that you are authorised to bind that entity to these Terms.

Electronic Consent

Your acceptance through digital registration, login, or continued App use constitutes an electronic signature under the Electronic Commerce Act 2000 (Ireland) and has the same legal effect as a handwritten signature.

Binding Effect

These Terms form a legally binding contract between you and LadyCab Limited, effective upon acceptance and continuing until termination in accordance with the Termination, Suspension, and Account Closure clause.

Acknowledgement of Current Version

You acknowledge that the version displayed in the App or on the LadyCab website at the time of acceptance is the version currently in force.

LadyCab may maintain version numbers and publication dates for audit and regulatory purposes.

Execution

This agreement does not require physical signatures.

Electronic acknowledgment or continued platform use shall constitute full execution by both parties.